Thanks for shopping with Furniture Outlet!
We work hard to make sure that you are happy with your purchase and we understand that you love good stuff just as much as we do.
However, there are times when things can go wrong and you end up with a defective product or a missing part. We want you to be happy and so have a fair defective return policy.
30 DAYS WARRANTY ON ALL OUR PRODUCTS
30 DAY REFUND POLICY
At Furniture-Outlet.ca , customer satisfaction is always our top priority.
Our dedicated QC and QA teams will inspect your items prior to shipping.
Our product quality is guaranteed. However, you do need to carefully and accurately check your model colour and size at the DELIVERY.
Returns and Exchanges
All returns require an email order confirmation as receipt for proof of purchase.
E-mail inquiries will be replied from Monday to Friday during regular business hours.
IMPORTANT: Please do not send back orders before contacting us.
If not returned the delivery day, any return with valid reason requests made after 30 DAYS will NOT be accepted. Any return without valid reason* will not be accepted after 7 (seven) days following the delivery.
NOTE: All returns MUST include original packaging.
Please provide the following:
- Original invoice number or email order confirmation
- The reason for return and whether you would like a replacement or merchandise credit.
When you receive your order, please keep the packaging on hand. Without the original packaging, we will not be able to process your return. If you have requested assembling service, you will be requested to keep also the original packaging. To obtain a refund you must take reasonable care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. For all, minimum 60$ and restocking fee (15%) of the total amount will be charged to cover all expenses to get the item back to store. Furniture Outlet may ask the customer to ship back the item at his own charges.
If you wish to return your item, please call our customer services team firstname.lastname@example.org. We will make arrangements for the product to be collected from you, for that we will contact you directly to book this in with you. Please follow the returns procedure. Unwanted product are returned free of charge
Instructions for returning defective products:
If the item is returned with the deliver at delivery time
- Item is returned and replacement will be delivered as soon as possible
If the item is not returned with the deliver at delivery time
- Send us an email to email@example.com and include your reason for returning along with a photo.
- Wait for an return authorization number (RA#) or a phone call from us. We will review your email and send you an RA# along with instructions.
- Once you have followed the return instructions and are ready a deliverer will be sent to you to pickup the returned item. We cannot accept returns without an RA# number.
- When we receive your return we will email you to let you know.
- Please contact us for current quote on Return Shipping costs for your area.
THE FOLLOWING PRODUCTS ARE NOT RETURNABLE
• Mattresses & Box Springs
• Products without original packaging
*All Returned or Exchanged items must be in the original “as new” condition at the time of pickup.
*At delivery, please carefully inspect the products to ensure your satisfaction.